I would like to know where to complain, but I don’t think any changes would come of it.
Why is it my responsibility to fix some else’s mistake in a system I have no control over?
So we moved states, and there are many health insurance PIA* issues with changing policies and getting new doctors and appointment and health care records. So Many Phone Calls. Nothing works the way it is supposed to.
So now, 3 months after having new health insurance in a new state, my son is being billed for a doctor appointment from 4 months ago when he was under his previous insurance.
They told me his insurance wasn’t active.
“His insurance was active until the end of the month,” I told them.
They insisted they couldn’t deal with it and I needed to call the insurance company (a government entity for added fun).
I insisted it was their issue and they needed to talk to Medi-Cal because we don’t live there anymore. We had plenty of other doctor appointments and prescriptions filled during that entire month, and they would not have authorized any of that if insurance wasn’t active I explained. I firmly stated I would not be calling anyone and they needed to do it.
They insisted they couldn’t re-bill because his insurance wasn’t active. I repeated I would not be calling anyone because his insurance was active at the time. I also then said goodbye as politely as I could, extremely agitated that I even called them in the first place (they sent the bill to our new address directly).
So today I get a letter from another agency my son had services with. They are scheduling an in-person check-in for next month, at our OLD address (this letter was forwarded by post office).
Let me state for the record that the medical insurance and additional services mentioned above are linked and approved through the same agency. It is not my fault they don’t communicate with each other!
Ok, back to the next phone call to second agency to leave a message that we no longer reside in the state and services should have been canceled on first of September. I receive a call back, and this agency didn’t know his insurance had ended, but after she looked in his record, it showed his policy ended on the 24th of August, not the 31st.
Why would they cancel his policy before the end of the month? This doctor bill we received was for an appointment on the 27th. We picked up medications on the 31st and they were paid.
Back to my first question…..why is it my responsibility to call them and find out why they canceled early, likely taking 1-2 hours out of my work day and likely I will have to call or talk to more than one person. I will find out it happened because someone on their end pushed the wrong button. (I have years of mishaps and mistakes with this government agency).
I am tired. I have enough health care calls to make that take so much time and energy out of my day! It is so frustrating!
Somewhere there needs to be some accountability!
I am not calling today or tomorrow, but if I don’t deal with it, my son will likely have a collection on his credit record for something he should not owe!
I would love to make a mental health appointment, yet another phone call because I am a “new” patient. (heavy sigh)
*Pain In Ass
